About Refund Cover — Protecting Bookings Since Day One

Refund Cover was founded with a simple observation: ticketing platforms needed better refund protection, and their customers deserved it. The existing options were either too complex, too expensive, or too weakly underwritten to inspire confidence.

We partnered with Lloyd's of London — the world's most respected insurance market — to create a product specifically designed for the ticketing industry. Our refund protection covers 12 reasons (more than any competitor), resolves claims in 5 working days, and integrates via API in under a week.

We believe refund protection should be simple for platforms to offer, transparent for customers to buy, and fast to claim against. That's what we've built. See what we cover.

Lloyd's of London has been the global standard in insurance for over 330 years. When we say our refund protection is "underwritten by Lloyd's," it means:

• ✓ Financial security — backed by the strongest insurance market in the world
• ✓ Regulatory compliance — meeting the highest standards of insurance regulation
• ✓ Customer confidence — a name that consumers recognise and trust
• ✓ Claims reliability — customers know the backing is genuine, not a promise

For platforms, this translates directly into higher uptake rates. Customers trust recognised underwriting. Higher trust means higher conversion at checkout. Read more about why underwriting matters.