12 Refund Reasons — The Most Comprehensive Event Refund Cover
Every reason is backed by Lloyd's of London underwriting. Fast, fair claims resolution in 5 working days.
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1
Illness or Injury
You or a close family member suffers illness or injury that prevents attendance. Includes hospitalisation, GP-confirmed illness, and injuries requiring medical attention.
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2
Transport Disruption
Public transport cancellation, significant delay, or industrial strike that makes it impossible to reach the venue. Covers trains, flights, ferries, and coaches.
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3
Adverse Weather
Severe weather conditions — including storms, flooding, snow, or ice — that make travel to the event impossible or unsafe.
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4
Work Obligations
An unexpected and unavoidable requirement to work during the event period. Covers call-outs, shift changes, and emergency deployments.
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5
Bereavement
Death of a close family member — including spouse, partner, parent, sibling, child, grandparent, or grandchild.
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6
Jury Duty or Court Summons
Mandatory attendance at court as a juror or witness, or any legally required court appearance that coincides with the event.
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7
Burglary or Fire at Home
A burglary, fire, or significant damage to your home requiring your presence — including for police attendance or property securing.
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8
Vehicle Breakdown En Route
Complete mechanical breakdown of your vehicle while travelling to the event, where no reasonable alternative transport is available in time.
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9
Pregnancy Complications
Complications arising from pregnancy — including prescribed bed rest, hospital admission, or medical advice against travel.
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10
Military or Emergency Service Deployment
Unexpected deployment or call-up for military personnel, police, fire, or ambulance service members.
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11
Redundancy (Involuntary)
Involuntary redundancy or job loss where the event falls within the notice period and attendance is impractical due to commitments.
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12
Relocation by Employer
Compulsory relocation by your employer that makes attending the event impractical, including moving home or extended travel requirements.
What's Not Covered
Transparency matters. Here are the standard exclusions.
Standard Exclusions
- Change of mind or no longer wanting to attend
- Pre-existing medical conditions not declared at time of booking
- Events where alternative tickets are available for exchange or resale
- Criminal activity by the ticket holder
- War, terrorism (except domestic), or nuclear risk
- Losses not directly related to the ticket purchase
Full terms and conditions: View complete terms
How to Make a Claim
Fast, fair, and handled entirely by us.
Visit the Claims Portal
Go to refundcover.freshdesk.com and submit your claim online.
Provide Details
Tell us what happened and upload supporting evidence — medical note, transport confirmation, or police report as applicable.
We Review
Our team reviews your claim fairly and promptly. Most claims are resolved within 5 working days.
Receive Your Refund
Approved refunds are paid directly to your original payment method. Simple as that.
Coverage FAQ
Common questions about our ticket protection insurance.
Can I add protection after I've already booked?
What documentation do I need to make a claim?
How long until I receive my refund?
Is this the same as travel insurance?
Does the protection cover the whole booking or just one ticket?
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