How Ticket Refund Protection Works
Simple for you. Simple for your customers. Revenue from day one.
Customer Books
Your customer selects their tickets and sees the option to add refund protection at checkout.
Protection Added
For a small fee, they're covered for 10+ reasons — illness, transport, weather, work, and more.
Plans Change
If they can't attend, they submit a claim through our portal. We handle everything — resolved in 5 working days.
You Earn
You keep 50% of every premium. No claims liability. No admin. Pure ancillary revenue.
Why Platforms Choose Refund Cover
Built for ticketing. Backed by Lloyd's. Designed to generate revenue.
💷 50% Revenue Share
Keep half of every protection premium. No caps, no minimums. Pure incremental ancillary revenue on every booking.
🏛️ Lloyd's of London
Underwritten by the world's most trusted insurance market. Your customers recognise the name. That trust converts.
📋 10+ Refund Reasons
More coverage than any competitor. Most offer 5–7 reasons. We offer 12 — because life is unpredictable.
⚡ 5-Day Claims Resolution
Claims resolved in 5 working days. No long waits. No frustrated customers. Fast, fair outcomes.
🔗 API in Days, Not Months
REST API and webhooks. No changes to your booking flow. Go live in under a week.
💷 Zero Upfront Cost
No setup fees. No licensing. No ongoing charges. We only make money when you do.
The Numbers That Matter
Real metrics from real partnerships.
What Our Partners Say
Ticketing platforms earning incremental revenue with Refund Cover.
"Refund Cover integrated in under a week. We saw immediate uptake from customers and the revenue share has been a genuine new income stream."
CTO, Festicket Live
"The claims process is invisible to us — Refund Cover handles everything. Our support tickets around refunds dropped 40% in the first month."
Head of Operations, TicketVault
"Lloyd's underwriting was the deciding factor. Our customers trust it, and that trust shows in our conversion rates at checkout."
CEO, EventBridge
Latest Insights
Industry news and strategies for ticketing professionals.
Why Ticket Refund Protection Is Becoming Essential Post-COVID
The pandemic changed how audiences think about risk. Here's why refund protection is now a checkout expectation.
How Refund Protection Increases Conversion Rates by 12%
Protection doesn't just add revenue — it reduces abandonment. Data from our partner platforms.
Lloyd's of London: Why Underwriting Matters for Your Customers
Not all refund protection is equal. Here's why Lloyd's backing makes a difference to conversion.
What's Covered
12 refund reasons — more than any competitor in the market.
✓ Illness or Injury
You or a close family member.
✓ Transport Disruption
Cancellation, delay, or strike.
✓ Adverse Weather
Making travel impossible.
✓ Work Obligations
Unexpected requirement to work.
✓ Bereavement
Close family member.
✓ Jury Duty
Or court summons.
Ready to add refund protection?
Join platforms already earning incremental revenue with Refund Cover. Integration takes days, not months.